Administration

Position Overview: We are seeking a dedicated and personable Receptionist & Customer Care Representative to be the welcoming face of our company. This role requires a combination of excellent communication skills, strong organizational abilities, and a genuine passion for providing exceptional customer service. As the first point of contact for clients and visitors, you will play a pivotal role in creating a positive and professional impression. Key Responsibilities: Front Desk Operations: Greet clients, guests, and visitors with warmth and professionalism. Manage phone calls, directing inquiries to appropriate team members. Handle incoming and outgoing mail and packages efficiently. Customer Care: Provide exceptional customer service by assisting clients with inquiries, requests, and appointments. Maintain a comprehensive understanding of our services to effectively address customer needs. Appointment Coordination: Schedule and coordinate appointments, ensuring smooth and efficient scheduling. Communicate with clients to confirm appointments and manage any changes. Administrative Support: Assist with administrative tasks such as data entry, document preparation, and record-keeping. Maintain an organized and tidy front desk area. Problem Solving: Handle customer concerns, inquiries, and complaints professionally and empathetically. Escalate issues to the appropriate department when necessary. Team Collaboration: Collaborate with internal teams to ensure a seamless customer experience. Communicate important information to team members in a timely manner. Office Operations Support: Assist with maintaining office supplies inventory and coordinating office maintenance. Requirements: Education: Minimum of a HND or diploma or equivalent. Relevant certifications or training in customer service is a plus. Experience: Prior experience in a customer service or receptionist role is preferred. Communication Skills: Excellent verbal and written communication skills in English. Additional language proficiency is an advantage. Customer-Centric: Demonstrated passion for providing exceptional customer service and maintaining a positive attitude. Organizational Skills: Strong organizational and multitasking abilities, with attention to detail. Professional Appearance: Presentable appearance and professional demeanor. Tech Proficiency: Basic proficiency in MS Office suite (Word, Excel, Outlook) And Internet applications. Interpersonal Skills: Ability to interact effectively with clients, colleagues, and visitors. Problem-Solving: Proven ability to handle customer inquiries and concerns with empathy and efficiency. Adaptability: Flexible and adaptable to changing priorities and tasks. Team Player: Willingness to collaborate with colleagues to achieve team and company goals. Influence: A good social media profiling with a good number of followers is a plus. Benefits: Competitive compensation package Professional growth opportunities Positive and inclusive work environment Opportunity to interact with diverse clients and team members Application Process: To apply for this position, please submit your updated resume, a cover letter highlighting your relevant experience, and any certifications or training related to customer service. Join our team and be a crucial part of delivering exceptional customer care and creating a welcoming environment for our clients and visitors. Note: This job description is intended to convey essential information about the role. It is not an exhaustive list of duties, and other duties may be assigned as needed.