Position Overview:
We are seeking a dedicated and personable Receptionist & Customer Care Representative to be the welcoming face of our company. This role requires a combination of excellent communication skills, strong organizational abilities, and a genuine passion for providing exceptional customer service. As the first point of contact for clients and visitors, you will play a pivotal role in creating a positive and professional impression.
Key Responsibilities:
- Front Desk Operations:
- Greet clients, guests, and visitors with warmth and professionalism.
- Manage phone calls, directing inquiries to appropriate team members.
- Handle incoming and outgoing mail and packages efficiently.
- Customer Care:
- Provide exceptional customer service by assisting clients with inquiries, requests, and appointments.
- Maintain a comprehensive understanding of our services to effectively address customer needs.
- Appointment Coordination:
- Schedule and coordinate appointments, ensuring smooth and efficient scheduling.
- Communicate with clients to confirm appointments and manage any changes.
- Administrative Support:
- Assist with administrative tasks such as data entry, document preparation, and record-keeping.
- Maintain an organized and tidy front desk area.
- Problem Solving:
- Handle customer concerns, inquiries, and complaints professionally and empathetically.
- Escalate issues to the appropriate department when necessary.
- Team Collaboration:
- Collaborate with internal teams to ensure a seamless customer experience.
- Communicate important information to team members in a timely manner.
- Office Operations Support:
- Assist with maintaining office supplies inventory and coordinating office maintenance.
Requirements:
- Education: Minimum of a HND or diploma or equivalent. Relevant certifications or training in customer service is a plus.
- Experience: Prior experience in a customer service or receptionist role is preferred.
- Communication Skills: Excellent verbal and written communication skills in English. Additional language proficiency is an advantage.
- Customer-Centric: Demonstrated passion for providing exceptional customer service and maintaining a positive attitude.
- Organizational Skills: Strong organizational and multitasking abilities, with attention to detail.
- Professional Appearance: Presentable appearance and professional demeanor.
- Tech Proficiency: Basic proficiency in MS Office suite (Word, Excel, Outlook) And Internet applications.
- Interpersonal Skills: Ability to interact effectively with clients, colleagues, and visitors.
- Problem-Solving: Proven ability to handle customer inquiries and concerns with empathy and efficiency.
- Adaptability: Flexible and adaptable to changing priorities and tasks.
- Team Player: Willingness to collaborate with colleagues to achieve team and company goals.
- Influence: A good social media profiling with a good number of followers is a plus.
Benefits:
- Competitive compensation package
- Professional growth opportunities
- Positive and inclusive work environment
- Opportunity to interact with diverse clients and team members
Application Process: To apply for this position, please submit your updated resume, a cover letter highlighting your relevant experience, and any certifications or training related to customer service.
Join our team and be a crucial part of delivering exceptional customer care and creating a welcoming environment for our clients and visitors.
Note: This job description is intended to convey essential information about the role. It is not an exhaustive list of duties, and other duties may be assigned as needed.