Position Overview:

We are seeking a dedicated and personable Receptionist & Customer Care Representative to be the welcoming face of our company. This role requires a combination of excellent communication skills, strong organizational abilities, and a genuine passion for providing exceptional customer service. As the first point of contact for clients and visitors, you will play a pivotal role in creating a positive and professional impression.

Key Responsibilities:

1. Front Desk Operations:
   • Greet clients, guests, and visitors with warmth and professionalism.
   • Manage phone calls, directing inquiries to appropriate team members.
   • Handle incoming and outgoing mail and packages efficiently.
2. Customer Care:
   • Provide exceptional customer service by assisting clients with inquiries, requests, and appointments.
   • Maintain a comprehensive understanding of our services to effectively address customer needs.
3. Appointment Coordination:
   • Schedule and coordinate appointments, ensuring smooth and efficient scheduling.
   • Communicate with clients to confirm appointments and manage any changes.
4. Administrative Support:
   • Assist with administrative tasks such as data entry, document preparation, and record-keeping.
   • Maintain an organized and tidy front desk area.
5. Problem Solving:
   • Handle customer concerns, inquiries, and complaints professionally and empathetically.
   • Escalate issues to the appropriate department when necessary.
6. Team Collaboration:
   • Collaborate with internal teams to ensure a seamless customer experience.
   • Communicate important information to team members in a timely manner.
7. Office Operations Support:
   • Assist with maintaining office supplies inventory and coordinating office maintenance.

Requirements:

• Education: Minimum of a HND or diploma or equivalent. Relevant certifications or training in customer service is a plus.
• Experience: Prior experience in a customer service or receptionist role is preferred.
• Communication Skills: Excellent verbal and written communication skills in English. Additional language proficiency is an advantage.
• Customer-Centric: Demonstrated passion for providing exceptional customer service and maintaining a positive attitude.
• Organizational Skills: Strong organizational and multitasking abilities, with attention to detail.
• Professional Appearance: Presentable appearance and professional demeanor.
• Tech Proficiency: Basic proficiency in MS Office suite (Word, Excel, Outlook) And Internet applications.
• Interpersonal Skills: Ability to interact effectively with clients, colleagues, and visitors.
• Problem-Solving: Proven ability to handle customer inquiries and concerns with empathy and efficiency.
• Adaptability: Flexible and adaptable to changing priorities and tasks.
• Team Player: Willingness to collaborate with colleagues to achieve team and company goals.
• Influence: A good social media profiling with a good number of followers is a plus.

Benefits:

• Competitive compensation package
• Professional growth opportunities
• Positive and inclusive work environment
• Opportunity to interact with diverse clients and team members

Application Process: To apply for this position, please submit your updated resume, a cover letter highlighting your relevant experience, and any certifications or training related to customer service.

Join our team and be a crucial part of delivering exceptional customer care and creating a welcoming environment for our clients and visitors.

Note: This job description is intended to convey essential information about the role. It is not an exhaustive list of duties, and other duties may be assigned as needed.